ČSN EN ISO 41012   (762103) Facility management - Návod na vývoj smluv v souvislosti se strategickým zásobováním

Anotace textu normy ČSN EN ISO 41012   (762103)

This document provides guidance on sourcing and development of agreements in facility management (FM). It highlights:

- essential elements in FM sourcing processes,

- FM roles and responsibilities in sourcing processes,

- development processes and structures of typical agreement models.

This document is applicable to:

- strategic processes related to service and support functions for the core business,

- development of FM strategies,

- development of facility service provision agreements covering both public and private service demand and internal and external production/delivery options,

- development of FM information systems,

- FM education and research,

- organization development and business re-engineering processes in major types of working environments (e.g. industrial, commercial, administration, military, healthcare, accommodation).