ČSN EN 17371-3   (763604) Poskytování služeb - Část 3: Management hodnocení výkonnosti - Návod k mechanismu hodnocení výkonnosti v rámci smluv o poskytování služeb

Anotace textu normy ČSN EN 17371-3   (763604)

This document provides guidance on setting up the mechanism for Performance Measurement management as a part of an entire service contract.

This document is applicable to:

a) Service buyers and service providers regardless of type, size or the nature of the services,

b) Service providers who may be inside or outside the service buyers´ organization, and

c) Any interested parties who are directly or indirectly involved in or affected by a procurement process.

This document is not applicable to business-to-consumer (B2C) service contracts or for works contracts. NOTE 1 ´Works contracts´ are contracts that have as their object the execution, or both the design and execution, of a work are not covered. Contracts having as their object only the design of a work are covered. NOTE 2 ´Work´ means the outcome of building or civil engineering works taken as a whole which is sufficient in itself to fulfil an economic or technical function.